TimeTec IoT Products
Installation Terms and Conditions
Installation Terms and Conditions
Herein contained are the terms and conditions of installation, service, and monitoring of said smart system. "Customer" shall be used to identify name of Subscriber affixed to face of Contract and "Company" shall apply to TimeTec Cloud Sdn Bhd.

1) Installation: Company agrees to install the equipment listed in a workmanlike manner in accordance with the following conditions:

A. Customer will make premises available without interruption during Company's normal working hours, 9:00 a.m. to 5:00 p.m., Monday through Friday, excluding holidays.

B. Customer who is TimeTec VMS or i-Neighbour application subscriber can arrange installation using the application which will enable generation of Visitor Express QR Pass to the company installation team.

C. Customer understands that the installation will necessitate drilling into various parts of the premises. Company intends generally to conceal wiring in the finished areas of the premises, however, there may be areas in which due to construction, decoration or furnishing of the premises, Company determines, in its sole discretion that it would be impractical to conceal the wiring and in such cases, wire will be exposed.

D. Customer agrees to provide 240 AC electrical outlets at the designated locations for equipment requiring AC power.

E. Customer agrees to provide for any lifting equipment and civil works not covered by the company’s schedule or proposal for works.

F. Customer understands that installation requires drilling holes in interior and exterior walls. Company limits its liability to the patching of said holes and Company cannot be responsible for providing paint or wall coverings to match those colors or coverings existing within Customer's premises.

2) The Company will only arrange installation until the full purchase price is paid. Failure to pay the purchase price of the equipment shall give Company the right, without obligation not to process any arrangement of installation or delivery of the products.

3) LIMITED WARRANTY WITHIN 30 DAYS AFTER INSTALLATION – ALL MATERIALS, EQUIPMENT AND LABOUR USED ARE COVERED BY A 30 DAY WARRANTY FOLLOWING INSTALLATION, AFTER WHICH MATERIALS AND EQUIPMENT ARE ON A 12 MONTH ‘RETURN TO BASE WARRANTY’. AFTER 30 DAYS AT THE COMPANIES DISCRETION A CALLOUT FEE WILL BE APPLIED, DEPENDING ON ANY MAINTENENCE AGREEMENT IN PLACE. ALL MATERIALS AND EQUIPMENT WILL BE REPAIRED OR REPLACED AT THE COMPANY'S OPTION WITH A NEW OR FUNCTIONAL OPERATIVE PART. LABOUR AND MATERIAL REQUIRED TO REPAIR OR REPLACE SUCH DEFECTIVE COMPONENTS OR TO MAKE MECHANICAL ADJUSTMENTS TO THE SYSTEM WILL BE FREE OF CHARGE FOR A PERIOD OF THIRTY (30) DAYS FOLLOWING THE COMPLETION OF THE ORIGINAL INSTALLATION. THE CUSTOMER'S REMEDIES HEREUNDER AND UNDER ANY IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS, ARE EXPRESSLY LIMITED TO REPAIR OR REPLACEMENT AS STATED ABOVE. COMPANY SHALL IN NO EVENT BE LIABLE FOR ANY CONSEQUENTIAL DAMAGES, HOWEVER OCCASIONED. THE WARRANTY PRINTED ABOVE DOES NOT APPLY TO THE CONDITIONS LISTED BELOW AND IN THE EVENT CUSTOMER CALLS COMPANY FOR SERVICE UNDER THE WARRANTY AND UPON INSPECTION BY THE COMPANY REPRESENTATIVE IT IS FOUND THAT ONE OF THESE CONDITIONS HAS LED TO THE INOPERABILITY OR APPARENT INOPERABILITY OF THE SYSTEM, A CHARGE WILL BE MADE FOR THE SERVICE CALL OF THE COMPANY REPRESENTATIVE WHETHER OR NOT HE ACTUALLY WORKS ON THE SYSTEM. SHOULD IT ACTUALLY BE NECESSARY TO MAKE REPAIRS TO THE SYSTEM DUE TO ONE OF THE "CONDITIONS NOT COVERED BY WARRANTY", CHARGE WILL BE MADE FOR SUCH WORK AT COMPANY'S THEN APPLICABLE RATES FOR LABOUR AND MATERIAL.

Conditions Not Covered by Warranty:

A. Damage resulting from accidents, acts of God, alteration, misuse, tampering and abuse.

B. Failure of Customer to properly follow operating instructions provided by Company at time of installation.

C. Trouble in leased telephone line or interruption to commercial power.

D. Any fines, fees or other costs due to false alarms.

E. Batteries, lamps, bulbs and other consumable items.

4) Errors or omissions in construction or installation of the system, including but not limited to, failure to wire any portion of the premises must be called to the attention of Company by Customer, in writing, within ten (10) calendar days of completion of installation. Upon expiration of said ten (10) days, the installation and the protection provided shall be deemed accepted by Customer.

5) Goods installed cannot be returned. The warranty of the purchased goods will be bound by TimeTec IoT Product Warranty Policy.

Last Updated: 08/12/2018

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