Support
requests from customer
Tier 1 support
| 24/7 live chat |
| • http://www.fingertec.com/chat/index.html |
| 24/7 Email |
| • info@timeteccloud.com |
| Phone calls |
| • +603 - 8070 9933 |
| Skype |
| • http://www.timetecta.com/skype |
| TeamViewer |
| • http://www.fingertec.com/teamviewer/ FT_teamviewer.html |
| (We deployed Salesforce.com CRM as
our support platform) |
Tier 2 support
| System diagnose & testing |
| Hardware repair |
Tier 3 support
| Bug fixing |
| Customization |