TimeTec IoT Products
Standard Product Warranty Policy
We recommend that you keep your original product packaging if possible. In the unlikely event that you require a warranty repair and you do not have the original packaging, you will bear the responsibility for safely packaging your Product for transport and TimeTec Cloud Sdn Bhd accepts no liability for any damage that may occur in transit. "Customer" shall be used to identify name of Subscriber affixed to face of Contract and "Company" shall apply to TimeTec Cloud Sdn Bhd.

The Company provides the warranties and product support set out in these Terms and Conditions in relation to Products offered and supplied by TimeTec Cloud Sdn Bhd from the website.

For the avoidance of doubt:
The Company makes no representations or warranty in relation to the existence, non-existence, validity, availability, terms or conditions of any other warranties or product support that may or may not be offered or provided by the manufacturer of the Product; and

Our goods come with guarantees that cannot be excluded under the Malaysian Consumer Law. The warranties and product support that we offer and provide pursuant to our Terms and Conditions are in addition to the consumer warranties and guarantees under the Malaysian Consumer Law.


1. Subject to the terms and conditions set out below, the company agrees to repair or replace the Product which it supplied to you at its own cost, in circumstances where the Product does not perform in accordance with the company’s specifications during:

  • the Standard Warranty period of 12 months; or

  • the applicable Warranty period, commencing on the date of delivery of the Product. Where there is no proof of delivery, this date will be assumed to be 3 business days from the date of dispatch of the Product.

  • 2. Proof of purchase (invoice or paid Order confirmation) must be provided when requesting service under Warranty.

    3. The Company requires any customer requesting service under Warranty to comply with directions from The Company staff in relation to troubleshooting any issue and facilitating any repair or replacement under these Warranty Terms and Conditions.

    4. Where Products are already faulty or damaged upon delivery, photographic evidence of the damage must be submitted to The Company via email before the Product will be repaired or replaced in accordance with these terms.

    5. The Company reserves the right to replace the Product or relevant part with the same or equivalent Product or part, rather than repair it. Where a replacement is provided, the Company reserves the right to replace the Product or relevant part with the same or equivalent Product or part, rather than repair it. Where a replacement is provided, The Company will determine, in its discretion, the closest Product within the then current range of Products offered by The Company with which to replace the faulty or damaged Product. The replacement Product may differ with the replaced Product in size and specifications, at the reasonable election of The Company. The Company may replace parts with refurbished parts. Replacement of the Product or a part under the Standard Warranty or Extended warranty does not extend or restart the Standard Warranty or Extended Warranty period.

    5.1 If The Company is unable to repair or replace the Product, the customer will be provided with credit for TimeTec Mart or may be refunded the price of the Product (at TimeTec Cloud Sdn Bhd’s election). This credit or refund will be for the amount of the purchase price of the Product excluding the associated Delivery Cost.

    6. In the event that a replacement, refund, or store credit is provided as per section 5.1, the faulty item will become the property of The Company.

    7. The Customer is responsible to inspect all goods received from The Company upon arrival. In instances where goods have been damaged in transit, the Customer must report this to The Company within 3 days of receipt of the product. Failure to report physical damage on arrival within 3 days of receipt may result in denial of warranty for physical damage.

    8. Warranty of products purchased from www.timetecmart.com do not apply:

  • to consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship;

  • to cosmetic damage, to boxes, packaging or exterior surfaces (including during transit);

  • to damage caused by installer who is not sent from TimeTec;

  • to damage caused by use with another product;

  • to damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause;

  • to damage caused by operating the Product outside any guidelines published for use;

  • to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of The Company;

  • to a Product that has been modified to alter functionality or capability without the written permission of The Company, including but not limited to installation of custom firmware or other software;

  • to defects caused by normal wear and tear or otherwise due to the normal ageing of the Product,

  • if any serial number has been removed or defaced from the Product,

  • if the product is stolen or The Company reasonably believes that the product is stolen based on information provided by law enforcement authorities, or

  • Where proof of purchase (invoice or paid Order confirmation) cannot be provided.

    9. The Company may seek reimbursement of any costs incurred by us where the Product is found to be in good working order, or when it has been determined that the Standard Warranty and Extended Warranty do not apply.

    10. The Standard and Extended Warranties are transferrable to a new owner of a Product originally purchased from WWW.TIMETECMART.COM, provided The Company is informed by contacting The Company Sales via info@timeteccloud.com within 7 days of the date of transfer.

    11. To the full extent permitted by law:

    The Company will not be liable for any loss, damage or alterations to third party hardware, software, programs, data and/or information stored on any media or any part of the Product, no matter how occurring; or for any loss or damage arising from loss of use, loss of profits or revenue, or for any resulting indirect or consequential loss or damage.

    The Company’s aggregate liability in respect of all claims under Warranty shall not exceed the original purchase price of the Product or, at The Company’s option, replacement of the Product with a like or similar Product.

    The Company excludes all other warranties, conditions, terms, representations and undertakings whether express or implied.

    12. Insofar as they apply to warranties relating to products supplied by The Company, these Standard Terms and Conditions are governed by and must be construed according to the law of Malaysia and the parties submit to the jurisdiction of the courts in Malaysia.

    13. Our goods come with guarantees that cannot be excluded under the Malaysian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.

    TimeTec Cloud Sdn Bhd can be contacted by telephone at (03) 80709933 or via email info@timeteccloud.com

  • Last Updated: 30/03/2020